When you decide to reach out to Platinum Removals, you will speak to a highly trained consultant who has the know-how about the moving process to give you a straightforward and accurate estimate.
If you have any questions about any aspect of preparing for your move – please call us as many times as you wish for some no obligation advice.
If you have arranged for our packers to assist with your pre-packing, then this usually takes place the day before your move, or, if you are having a partial or kitchen pack, then this can be done on the morning of your move. Our packers have extensive training in the potential logistical and emotional aspects of packing up a home. They can work closely with you during the packing process or you can simply leave it to them to perform their miraculous pack-in-a-day tasks. All your cartons are labelled with the room designation and contents for an easy unpack
If you are doing your own pre-pack of small items into boxes, then make sure you begin well before your move day as this can be quite a time consuming process. We can advise as to what boxes and packing materials you may need and deliver at no charge directly to your home.
On your moving day, your removals crew will have a designated team leader who will oversee the relocation logistics during the move. Your Move Coordinator will also be available to ensure you are satisfied with the quality of service.
Our trucks are fully equipped with state-of-the-art moving equipment to ensure the safest, quickest move possible. This includes furniture pads and blankets, flat straps, furniture shrink wrap, mattress and couch bags, door frame and floor protector pads, upright and flat-bed trolleys, dismantling and reassembly tools, portable wardrobes, plasma/ LCD boxes.
All furniture items are wrapped snugly in blanket furniture pads and firmly secured in the truck with flat straps. Mattresses, couches and specific items can be plastic wrapped prior to lifting for added protection during the loading and unloading stages. Our removalist crews can attend to any basic dismantling and reassembling of furniture items such as bed headboards, bookshelves and trampolines. Flat screen televisions are packed in plasma crates for maximum protection. Complimentary portable wardrobes are provided for your convenience on move day for the transport of your hanging garments. Protector pads are provided for areas of your home which need added protection such as door frames or wooden floorboards. At your new home, the Platinum Removals team will place and arrange all your furniture until you are happy with where it is all situated and they can complete any necessary reassembling. Boxes can be set down in the appropriate rooms ready to unpack.
Most of our moves are booked on the hourly rate system which is always the cheapest way to move and gives you the flexibility to control the cost of your move. We can do as much or as little as you would like us to do on move day. Choose our complete moving service where we take care of everything while you relax or choose to control your costs by helping with the small things while we attend to the heavy items. The choice is yours.
Either way, our removals teams and trucks are all fully trained, equipped and prepared for every moving eventuality that may be required on your moving day.
They will work as long as it takes to get the move done, even if unexpected challenges arise during the day. Large, awkward pieces, narrow stairs, bad weather, or broken elevators are all part of what you hire us to handle, so you don’t have to!
If you are doing your own unpacking, let us know when you would like your used boxes to be collected. If you have purchased these from Platinum Removals, we also provide a refund!
Even after the bill is paid and your crew has departed your new home, you are never on your own when it comes to questions you may have or extra help you may need. Call us if you have any concerns about your move, or call your move coordinator to arrange for additional services, such as unpacking. Most importantly, we want to know how everything went, complete our feedback section so we can ensure that you are not only satisfied, but delighted enough to become a customer for life – and hopefully tell your friends and family about us too!